Lagan Homes has received the coveted five-star rating for customer satisfaction from the Home Builder Federation (HBF).
The five-star rating is the maximum a housebuilder can receive and is awarded when over 90 per cent of homeowners say they would recommend their new home to a friend.
Recognising Lagan Homes’ high level of expertise and dedication along with its commitment to excellent customer service and aftercare, this coveted five star award puts Lagan Homes at the pinnacle of its industry and confirms why it is a company that home buyers trust.
The high ranking is testament to the hard work and commitment by the whole Lagan Homes team to providing extremely high levels of quality and customer service, before, during and after the construction of their new home.
Stewart Baseley, Executive Chairman of the (HBF) said: “To have 90% of consumers recommending you is a fantastic achievement and demonstrates the industry’s overwhelming commitment to delivering high levels of customer service.
Baseley added: “Despite hundreds of thousands of homes being built each year, this year’s survey shows the vast majority of customers are happy with their purchase and the service provided by their builder.
John Lagan, Managing Director of Lagan Homes, said: “We are absolutely thrilled to have received this award. This is a great team result and reinforces our customer centric approach.
“Congratulations to everyone who has worked so hard to make our customer journey the five-star standard it is.”