5-Star Status for Customer Satisfaction Award from HBF for Second Consecutive Year.
Lagan Homes is thrilled to announce that it has once again clinched the prestigious 5-star status for customer satisfaction, awarded by the Home Builders Federation (HBF). This remarkable achievement underscores Lagan Homes’ steadfast commitment to excellence and customer-centricity in the homebuilding industry.
The Home Builders Federation’s annual customer satisfaction survey is a comprehensive assessment that evaluates various aspects of customer service, ranging from the initial purchasing process to the after-sales support provided by homebuilders across the UK. Retaining the 5-star status for two consecutive years reaffirms Lagan Homes’ exceptional performance and unwavering dedication to exceeding customer expectations.
“At Lagan Homes, our primary focus has always been on building not just homes, but lasting relationships with our buyers,” said Annette Thompson, Sales Director at Lagan Homes. “Securing the 5-star status for customer satisfaction for the second year running is a testament to our team’s relentless dedication to delivering personable experiences and fostering trust with our homeowners.”
In recent years Lagan Homes has placed more significance on a customer-centric approach, this is now embedded in how they operate as a family run home builder. From the initial visit, to the meet the builder meetings and the seamless handover process all the way through to the ongoing aftercare support post-purchase, Lagan adopts a transparent style through communication in addition to a personalised experience.
“We are immensely grateful to our valued homeowners for their trust and confidence in Lagan Homes,” added Michelle Ware-Lane. “This accolade would not have been possible without their invaluable feedback, which continually drives us to raise the bar and set new benchmarks for excellence in the industry.”
As Lagan Homes celebrates this remarkable milestone, it remains committed to upholding its reputation for superior quality, exceptional service, and community-centric development. The company looks forward to continuing its journey of excellence, creating vibrant communities, and helping homeowners realise their dream of owning a home they love.